Privacy Policy — ck7n Platform

This Privacy Policy ("Policy") describes how ck7n ("the Platform", "we", "us", "our") collects, processes, stores, and discloses personal data in connection with the operation of the ck7n online betting and casino platform accessible at ck7n.io.

This Policy applies to all individuals who interact with ck7n in any capacity, including visitors who browse the platform without registering, registered account holders, and active players placing wagers. It covers all personal data processed through the ck7n website, any mobile-optimised interface, and all associated support and communications channels.

By accessing the ck7n platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not use the platform.

ck7n operates as an offshore online gaming platform. This Policy is drafted in accordance with internationally recognised data protection principles. Players in Bangladesh are solely responsible for ensuring their use of the platform is consistent with applicable local laws regarding online privacy and data handling.

ck7n collects personal data through the following channels and interaction points:

• Account Registration: When you create a ck7n account, you provide your name, date of birth, email address, mobile number, and residential address. This information is required to create your account and is collected with your consent.
• Identity Verification (KYC): When you request your first withdrawal or when triggered by our risk assessment process, you will be asked to submit identity documents (national ID, passport, or driving licence) and proof of address. This is collected to satisfy our age verification and fraud prevention obligations.
• Deposits & Withdrawals: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, or BRAC Bank, we collect the transaction reference, payment method identifier, and amount. Full card numbers or full mobile banking PINs are never stored by ck7n.
• Platform Activity: We automatically collect technical and usage data as you interact with the platform — including your IP address, device information, browser type, session duration, pages visited, games played, and bets placed.
• Support Interactions: When you contact ck7n via live chat or email, we collect the content of those communications and your contact details for support fulfilment and quality assurance purposes.
• Marketing Opt-Ins: If you opt in to receive promotional communications, we record your consent including the date, time, and method of consent.
• Cookies and Tracking Technologies: We collect data via cookies and similar tracking technologies as described in Section 5 of this Policy.

ck7n does not purchase data from third-party data brokers or compile personal profiles from external sources without your knowledge. Any data received from third-party identity verification providers is used solely for the purpose of verifying your identity and is not combined with other data for unrelated purposes.

ck7n processes your personal data only for defined, legitimate purposes. The following table summarises how each category of data is used and the legal basis for that use:

• Account Management: To create, maintain, and administer your ck7n account, including processing login requests, managing account settings, and communicating account-related notifications. Legal basis: contract performance.
• Transaction Processing: To process deposits and withdrawal requests via your chosen payment method, including communicating with payment processors and verifying transaction integrity. Legal basis: contract performance.
• Identity & Age Verification: To confirm that you are at least 21 years of age and to verify your identity before processing withdrawals. Legal basis: legal obligation and legitimate interest.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct using automated monitoring, device fingerprinting, and IP analysis tools. Legal basis: legitimate interest.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling, to action responsible gaming requests (deposit limits, self-exclusion), and to provide appropriate support. Legal basis: legal obligation and legitimate interest.
• Customer Support: To respond to your support enquiries, resolve complaints, and maintain records of communications for quality assurance. Legal basis: contract performance and legitimate interest.
• Marketing Communications: To send you promotional offers, seasonal bonuses (BPL, Eid, Pohela Boishakh promotions), and platform updates — but only where you have provided explicit opt-in consent. Legal basis: consent.
• Platform Improvement: To analyse aggregated usage data in order to improve platform performance, optimise the user interface, and develop new features and game offerings. Legal basis: legitimate interest.

ck7n will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or providing a clear notice of the new processing purpose.

ck7n does not sell your personal data. We share personal data with third parties only in the following limited and controlled circumstances:

• Payment Processors: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank solely for the purpose of processing your deposits and withdrawals. Each payment processor operates under its own privacy policy and data handling obligations.
• Identity Verification Providers: We share your identity documents and personal details with certified third-party KYC (Know Your Customer) verification providers for the purpose of confirming your identity and age. These providers are contractually bound to process your data solely for verification purposes.
• Fraud Detection & Security Services: We share technical data (IP addresses, device fingerprints, session data) with specialist fraud detection and cybersecurity service providers to identify and prevent fraudulent activity on the platform.
• Game Content Providers: Technical session identifiers may be shared with third-party game providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe) to facilitate the delivery of live casino and slot game content. These providers receive only the minimum data required to authenticate your game session.
• Legal & Regulatory Disclosure: We may disclose your personal data where required to do so by law, court order, or lawful authority request. We will notify you of such a request where permitted to do so by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ck7n's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to the terms under which your data is held.

ck7n uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device by your web browser when you visit the ck7n website. They serve a range of functions that are necessary for the platform to operate correctly and securely.

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and display preferences, and enable secure payment processing flows. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymous, aggregated data about how visitors use the platform — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is used solely to improve the platform and is never linked to an individual identifiable player.
• Security Cookies: These cookies support our fraud detection and security monitoring systems. They help identify suspicious login patterns, detect automated bots, and flag potential multi-account activity. They are deployed in the legitimate interest of maintaining a secure environment for all players.
• Preference Cookies: These cookies remember your account settings and display preferences (such as odds format and game lobby layout) so that you do not need to reconfigure them on each visit.

ck7n does not deploy third-party advertising cookies or use cookie data to build profiles for sale to advertisers. You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the platform.

ck7n implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include but are not limited to:

• TLS/SSL Encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. This applies to login sessions, deposit flows, withdrawal requests, and all support interactions.
• Encryption at Rest: Sensitive personal data fields (identity document data, financial identifiers) are encrypted at rest in our database systems using AES-256 encryption.
• Role-Based Access Control: Access to personal data within ck7n's internal systems is restricted to authorised personnel on a strictly need-to-know basis. Access permissions are reviewed quarterly and revoked immediately upon a change in role or employment status.
• Two-Factor Authentication (2FA): All internal ck7n administrative accounts that can access player data require 2FA. Player accounts are also encouraged to enable 2FA for enhanced security.
• Intrusion Detection & Monitoring: Our infrastructure is monitored 24/7 for anomalous activity, intrusion attempts, and data exfiltration signals. Automated alerts are triggered for suspicious access patterns.
• Regular Security Testing: ck7n conducts periodic penetration testing and vulnerability assessments on the platform infrastructure to identify and remediate security weaknesses before they can be exploited.

In the event of a personal data breach that poses a risk to your rights and freedoms, ck7n will notify affected players without undue delay and take immediate steps to contain the breach and mitigate its impact. Where required by applicable law, relevant authorities will also be notified.

ck7n retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account plus a period of up to 5 years following account closure, to satisfy legal, audit, and dispute resolution requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction, in line with standard financial record-keeping requirements applicable to offshore gaming operators.
• Identity Verification Documents: Retained for the duration of the account plus 5 years following closure. Where a KYC check results in a declined or blocked account, records are retained for 5 years from the date of the decision.
• Technical & Log Data: IP address logs, device fingerprint records, and session logs are retained for 13 months from collection, after which they are automatically deleted.
• Support Communications: Live chat transcripts and email correspondence are retained for 3 years from the date of the last interaction.
• Marketing Consent Records: Retained for the duration of the consent and for 3 years following withdrawal of consent, to provide evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Anonymised and aggregated data (which cannot identify you) may be retained indefinitely for analytical and platform improvement purposes.

As a ck7n account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@ck7n.io. We will acknowledge your request within 5 working days and fulfil it within 30 days:

• Right of Access: You have the right to request a copy of all personal data that ck7n holds about you. We will provide this in a clear, readable format. There is no charge for a first access request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account data, you can update details directly via your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to our obligations to retain certain data for legal and regulatory reasons.
• Right to Restriction: You have the right to request that we restrict the processing of your data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to ck7n in a structured, commonly used, machine-readable format, and to request that we transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interest as the legal basis for that processing. You also have an absolute right to object to your data being used for direct marketing purposes, which will always be respected immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. To withdraw marketing consent, update your preferences in account settings or contact support.

ck7n strictly prohibits the use of its platform by any person under the age of 21. The platform does not knowingly collect personal data from individuals under 21 years of age. All accounts are subject to age verification checks.

• If ck7n becomes aware that personal data has been collected from a player who is under 21 years of age, that account will be immediately suspended and all associated data will be deleted in accordance with our data minimisation obligations.
• Any winnings accrued on an account where the player is confirmed to be under 21 will be voided and will not be paid out.
• If you are a parent or guardian and believe that a minor in your care has registered an account on ck7n, please contact our support team immediately at support@ck7n.io. We will investigate and close the account with urgency.

ck7n operates as an offshore online gaming platform. As a result, your personal data may be transferred to, stored in, and processed in countries outside Bangladesh. These countries may have data protection laws that differ from those in Bangladesh.

Wherever your data is transferred internationally, ck7n takes steps to ensure that appropriate safeguards are in place to protect your personal data. These safeguards include:

• Entering into data processing agreements with all third-party recipients that require them to protect your data to a standard equivalent to that described in this Policy.
• Using service providers whose data centres implement internationally recognised security standards including ISO 27001 certification and SOC 2 Type II compliance where applicable.
• Ensuring that payment processing partners (bKash, Nagad, Visa, Mastercard, and others) are themselves compliant with their respective regulatory frameworks for international data transfers involving financial data.
• Applying end-to-end encryption to all data transmitted across international network boundaries, ensuring that data in transit cannot be intercepted or read by unauthorised parties.

By creating an account on the ck7n platform, you acknowledge and consent to the transfer of your personal data across international borders as described in this section, subject to the safeguards outlined above.

ck7n reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in our data processing practices, changes to applicable laws or regulations, new product features, or feedback from players and operational experience.

When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page to reflect the date the revised Policy takes effect.
• Display a prominent notice on the ck7n platform homepage and within the account portal for a period of at least 14 days following the change.
• Send an email notification to all registered account holders at the email address associated with their account, where the change materially affects how their data is processed.

Your continued use of the ck7n platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must discontinue use of the platform and may request account closure by contacting our support team.

Minor updates — such as corrections to typographical errors, clarifications that do not alter the substance of any data processing activity, or formatting improvements — may be made without prior notice. The current version of this Policy, as displayed on this page, is always the governing version.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, want to make a complaint about how your personal data has been handled, or have any other privacy-related concern, please contact the ck7n privacy team using the details below:

• Email: support@ck7n.io — Please use the subject line "Privacy Request" or "Data Subject Request" to help us route your query to the right team member promptly.
• Live Chat: Our 24/7 live support chat on the ck7n platform can handle initial privacy queries and escalate formal data access or deletion requests to the privacy team.
• Response Times: Acknowledgement within 5 working days. Full response to data subject requests within 30 calendar days. Complex or multi-subject requests may require up to 90 days, in which case we will notify you of the extension.

When submitting a data access or deletion request, please include your registered email address and account username so that we can verify your identity before processing the request. We may ask for additional verification if we have reason to believe the request is not being made by the account holder.